Refund policy
SCOREPOD LLC — Return and Refund Policy
Pre-orders
Pre-orders are charged in full at checkout. You may cancel a pre-order for a full refund at any time before it ships. To cancel, message us through the Contact page with your order number. Once a pre-order has shipped, it is treated like any other order and the rules below apply.
All sales are final
Once an order has shipped, we do not accept returns, exchanges, or refunds because you changed your mind, no longer want the product, or ordered it by mistake. Please review the product description, dimensions, features, and compatibility requirements before purchasing.
This restriction does not apply to defective, damaged, incorrect, or undelivered products, or to returns and refunds required by applicable law.
Problems with your order
If your product arrives damaged, is defective, or differs from what you ordered, contact us through the Contact page promptly with your order number and a description of the issue. Include photos or video if reasonably available to help us resolve the problem.
We may offer troubleshooting first. If the issue remains unresolved, we will arrange an appropriate repair, replacement, or refund consistent with your applicable legal rights. If we cannot provide a suitable repair or replacement within a reasonable time, we will provide a refund.
Please retain the product and packaging while we review your request, where reasonably possible. Missing original packaging does not eliminate rights you have under applicable law.
Return shipping
Contact us before returning a product so we can provide return instructions. When a return is required for a confirmed defect, shipping damage, or an incorrect item, we will provide prepaid return shipping. We do not charge restocking fees for these returns.
Missing or delayed orders
If your order has not arrived, contact us through the Contact page so we can investigate with the carrier and arrange an appropriate resolution.
If we cannot ship within the timeframe promised at purchase, we will notify you and provide any cancellation and refund options required by law.
Refunds
Approved refunds will be issued to the original payment method promptly and within any applicable legal deadline. Your bank or payment provider may take additional time (typically 5–10 business days) to post the refund. When a full refund is due because the order was defective, damaged, incorrect, or not delivered, we will include applicable taxes and original standard shipping charges.
Your legal rights
This policy does not limit any rights or remedies that cannot be excluded under applicable consumer-protection or warranty laws.
Contact
SCOREPOD LLC
Reach us any time through the Contact page.